At Pistolo Casino, protecting your personal data and respecting your privacy are core commitments. This Pistolo Casino privacy policy explains, in plain language, how we collect, use, store and safeguard your personal information when you visit our website, create an account or play our games. This document has been prepared with reference to the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), and, where applicable, the European General Data Protection Regulation (GDPR). By using our platform, you agree to the data collection and data processing practices described in this cookie policy and privacy statement.
Who Is the Data Controller?
Pistolo Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the data controller, Pistolo Casino determines the purposes and means of processing your user data. Any questions relating to this Pistolo Casino data protection statement, or requests concerning your privacy rights, can be directed to our Data Protection Officer using the contact details provided at the end of this page.
Personal Data We Collect
To provide our services responsibly and comply with legal obligations, Pistolo Casino collects several categories of personal data. Understanding what personal information we gather helps you make informed decisions about your account.
Categories of Data
| Data Category | Examples |
|---|---|
| Identification data | Full name, date of birth, government-issued ID, proof of address |
| Contact data | Email address, phone number, postal address |
| Financial data | Payment method details, transaction history, withdrawal records |
| Gaming activity data | Bets placed, wins, losses, session duration, game preferences |
| Technical data | IP address, device type, browser, operating system, log files |
| Communication data | Live chat transcripts, emails, support tickets |
| Sensitive data | Self-exclusion status, responsible gambling limits (with consent) |
| Third-party data | Information from payment providers, identity verification partners |
How We Collect Your Data
Pistolo Casino gathers personal data directly when you register, deposit, withdraw, contact support or complete KYC verification. We also collect information automatically through cookies and similar tracking technologies, and occasionally receive data from trusted third parties such as payment processors and identity-verification services. This combination of methods supports accurate data collection and reliable data storage across our systems.
Why Pistolo Casino Processes Your Data
Our data processing activities are always tied to a specific, legitimate purpose. The main reasons for Pistolo Casino data protection practices include:
- Creating and managing your player account
- Providing access to games, promotions and the VIP programme (Bronze to Diamond, with 10% to 20% cashback)
- Verifying your identity for mandatory KYC and AML compliance before your first withdrawal
- Processing deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer
- Maintaining data security and preventing fraud, money laundering and underage gambling
- Supporting responsible gambling tools, including deposit, bet, loss and session limits, cooling-off periods and self-exclusion
- Communicating account updates, promotions and customer support responses
- Improving our website, mobile app and overall player experience
Legal Basis for Processing
Pistolo Casino relies on several legal bases for data processing, including performance of our contract with you, compliance with legal and regulatory obligations, our legitimate business interests, and, where required, your explicit consent. You may withdraw consent at any time, although this may affect your ability to use certain features.
Cookies and Similar Technologies
Our cookie policy forms part of this Pistolo Casino privacy policy. Cookies are small text files stored on your device that help us operate the site efficiently and understand how players interact with our games and promotions.
Types of Cookies We Use
- Essential cookies – required for login, account security and core site functionality
- Analytical cookies – help us understand traffic patterns and improve performance
- Functional cookies – remember your preferences, such as language or display settings
- Marketing cookies – used to personalise promotions and measure campaign effectiveness
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may limit certain features of Pistolo Casino.
Sharing Your Information with Third Parties
Pistolo Casino does not sell your personal data. We only share user data with trusted third parties when necessary, including:
- Payment providers to process deposits and withdrawals securely
- Regulatory authorities and law enforcement, where legally required
- Identity verification partners for KYC and AML checks
- IT and hosting providers who support our platform infrastructure
- Marketing partners, only with your consent, for promotional communications
Every partner is contractually bound to maintain confidentiality and apply appropriate information security standards consistent with this Pistolo Casino cookie policy and privacy commitments.
International Data Transfers
As an internationally licensed operator, Pistolo Casino may transfer personal information outside Australia, including to Curaçao and other jurisdictions where our service providers operate. Where such transfers occur, we implement appropriate safeguards to ensure your data receives a comparable level of protection to that required under Australian privacy law.
How Pistolo Casino Protects Your Data
Data security is a top priority at Pistolo Casino. We apply industry-standard safeguards to protect your personal data against unauthorised access, loss or misuse, including:
- 256-bit SSL/TLS encryption across the entire website
- Firewalls and secure servers protecting stored information
- Restricted internal access to personal information on a need-to-know basis
- Independently certified Random Number Generators (RNG) for fair gaming
- Mandatory KYC verification to prevent identity fraud
While Pistolo Casino takes information security seriously, no online system can guarantee absolute protection. We continuously monitor and update our security measures to reduce risk.
Data Retention
Pistolo Casino retains personal data only for as long as necessary to fulfil the purposes described in this policy, including ongoing legal, accounting and regulatory requirements. Financial and KYC records are typically retained for the period mandated by anti-money-laundering regulations, after which data is securely deleted or anonymised.
Your Privacy Rights
Under the Australian Privacy Principles and, where applicable, the GDPR, you have a number of important privacy rights regarding your personal data held by Pistolo Casino:
- Right of access – request a copy of the personal data we hold about you
- Right of correction – ask us to correct inaccurate or incomplete information
- Right of deletion – request erasure of your data, subject to legal retention obligations
- Right of restriction – limit how we process your personal information
- Right of portability – receive your data in a structured, commonly used format
- Right to object – object to certain processing, including direct marketing
- Right to withdraw consent – withdraw previously given consent at any time
To exercise any of these privacy rights, please contact our support team or Data Protection Officer using the details below. We aim to respond to all Pistolo Casino privacy requests within a reasonable timeframe, in line with Australian regulatory expectations.
Supervisory Authority
If you believe your personal data has not been handled in accordance with this Pistolo Casino privacy policy, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the independent authority responsible for privacy regulation in Australia. We encourage players to contact us first so we can address any concerns directly.
Responsible Gambling and Data
Pistolo Casino uses certain personal information to support responsible gambling tools, such as deposit, bet, loss and session limits, cooling-off periods (24 hours, 48 hours, 7 days or 30 days) and self-exclusion options (6 months, 1 year, 5 years or permanent). This data is handled with strict confidentiality and used solely to help protect vulnerable players.
Children's Privacy
Pistolo Casino services are strictly reserved for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that underage data collection has occurred, the account will be closed and relevant information deleted promptly.
Updates to This Privacy Policy
Pistolo Casino may update this privacy policy periodically to reflect changes in our practices, technology or legal requirements. Material updates will be communicated via email or a prominent notice on our website. We encourage players to review this Pistolo Casino data protection statement regularly.
Contact Our Data Protection Officer
If you have questions about this Pistolo Casino privacy policy, our cookie policy, or wish to exercise your privacy rights, please contact us:
- Email: [email protected]
- Live chat: available 24/7 on the Pistolo Casino website
- Email response time: within 12 hours
Frequently Asked Questions
Does Pistolo Casino sell my personal data?
No. Pistolo Casino never sells your personal data to third parties. Information is only shared as described in this policy, such as with payment providers or regulators when legally required.
How does Pistolo Casino use cookies?
Our cookie policy covers essential, analytical, functional and marketing cookies, each serving a specific purpose, from account security to personalised promotions.
How can I exercise my privacy rights with Pistolo Casino?
You can contact our support team or Data Protection Officer at [email protected] to access, correct, delete or restrict your personal information.
Is my data secure with Pistolo Casino?
Yes. Pistolo Casino applies 256-bit SSL/TLS encryption, firewalls and strict internal controls to maintain high data security and information security standards.
Which authority regulates privacy in Australia?
The Office of the Australian Information Commissioner (OAIC) oversees privacy compliance in Australia, and players may lodge complaints there if unresolved by Pistolo Casino directly.
Pistolo Casino remains committed to transparent data processing, robust data security and full respect for your privacy rights. This Pistolo Casino privacy policy reflects our ongoing dedication to protecting your personal data and maintaining trust across every interaction on our platform.